Drilling for Kitchens

So, I'm at the dentist this morning (a whole hour appointment) and I'm happily under the sweet air, and what do I start thinking about, but this blog. First off, I'm very busy these days, so that's the reason for the less frequent posts.

So, I'm hearing drilling in my head (mind you, all different whirring sounds, not just one type, the high pitch AND the low pitch) and after that I'm hearing beeping, like a truck backing up, yet, I'm relaxed and focusing on details of the blog and what I want to talk about today. Then, I had to concentrate on acting totally normal after I get up from the chair, as if I feel no lingering effects of the sweet air and am in total control! I'll tell you, this is one, painless, dental practice.

But, back to lying down in the chair and thinking of the blog...

What came to mind was just a small detail of the dynamics of the remodeling process and the client/designer relationship, or client and builder/contractor/whatever relationship.

framing.jpgI was emailing back and forth with a client this morning, around 5 am or so, about doing a framing change in the scullery and, of course, the framing is happening now and for this next week (it's a new home.)  Yesterday, I suggested that we increase the width of the scullery by one foot, to not feel confined, when one spends time there. I'm also two states away and it's a new home being built.

The client asked if we could even do this at this point, said maybe we shouldn't, I said, sure, no problem, it will be better, no biggie, and then I heard nothing from the client. Turned out he had left for work earlier than usual. All we had to do was get the blessing from the builder and architect to support this decision.

Here's the point...I think sometimes, with the immediacy and fast pace of building, things like this can be quite stressful for homeowners, where, conversely, us pros are very casual about it...perhaps to the point where the client reads a casual demeanor as either being apathetic, unconcerned, unengaged, however you want to put it.

I'm not sure that's the case here with this client, but I did reassure them that if they want me, I'd drive up tomorrow. I know I've sensed annoyance before when I've acted, perhaps a bit too casual for my clients' tastes. But, homeowners, when we do this year after year, it would be a bad thing if we were to let a little quick pace get us all freaked out, now wouldn't it? A casual demeanor is a good thing, it means steadiness and control, and clear thinking, not apathy.

Just a little fyi...can you relate, pro or homeowner?


Posted on December 3, 2007 and filed under Surviving Remodeling.